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Gambling support service concept.

Real help · 24 hours

1-888-795-6111

Evaluator evidence · Clear Path concept

Accessibility is treated as an operating requirement.

This page records design intent, code-level implementation, and suggested verification for this portfolio demonstration. It does not claim formal WCAG conformance, certification, or testing by people with disabilities.

Target: WCAG 2.2 Level AA. Status: implementation evidence is present; full automated, manual, assistive-technology, content, and user testing would be required before a production conformance statement.

Implemented in the theme

  • Semantic header, navigation, main, and footer landmarks
  • A keyboard-visible skip link and high-contrast focus indicator
  • Responsive block layouts designed to reflow without horizontal scrolling
  • Relative, fluid type and spacing that tolerate zoom and text resizing
  • Reduced-motion and forced-colours media-query support
  • Help actions described in text, not by colour or icon alone
  • External-destination and demo-mode warnings before consequential actions
  • System and locally available fonts only; no remote requests or trackers

Form design evidence

  • Visible labels remain present; placeholders are not used as labels
  • Required status and instructions appear before input
  • Programmatic input purpose supports browser autofill where relevant
  • Errors are associated with fields and summarized for screen-reader and keyboard users
  • Status messages use live-region semantics without stealing focus
  • Demo mode prevents persistence and email delivery, with an explicit warning
  • Real 24/7 support remains available without completing a form

Verification still required

  • Automated scans across representative templates and form states
  • Keyboard-only completion at mobile and desktop widths
  • Screen-reader checks with current browser and assistive-technology pairs
  • 200% and 400% zoom, text spacing, reflow, and orientation checks
  • Contrast review in all authored and editor-customized states
  • Error prevention and recovery with realistic tasks
  • Usability research with people with disabilities and people with lived experience

Content and trauma-informed safeguards

What this concept does

  • Uses non-judgmental, choice-preserving language
  • Separates confirmed service facts from prototype recommendations
  • Keeps real help visible before optional forms or external tools
  • Avoids casino imagery, autoplay, deceptive quick-exit controls, and simulated chat

What production work must add

  • Partner validation for Indigenous service content
  • Verified language, interpretation, relay, and accommodation details
  • Content governance, plain-language review, and service-owner approvals
  • Privacy, security, threat, and production data-flow assessments

Evidence boundary: the claims above describe observable code and content decisions in this demonstration. They are not a substitute for an accessibility audit or a production accessibility statement.